How our lottery service works
Posted by Brendan John on 10 May 2019 11:36 AM
We were recently asked some great questions in terms of our lottery service and so we decided to write a knowledge base article on this in order to assist other clients with similar questions.
HOW WE USED TO BUY TICKETS
In the past, we had agents in a number of jurisdictions who would buy tickets from official outlets much like a normal customer. This was back in 2001 when we first got going with our business. At low volumes, this was a great service but a time came when we could no longer cope with the demand.
HOW WE BUY TICKETS TODAY
Today, things are quite different. Instead of managing agents, we now work with a risk agent who is responsible for underwriting jackpots for scratch cards and similar instant win styled games as well as procuring tickets where applicable. We like this arrangement as it means we can focus on other parts of our business rather than getting too involved in the mechanics of buying tickets.
In some cases, the risk agent has sanctioned services with official lottery games which means they buy their tickets under license and directly into their ticket systems. In other cases, they are integrated into physical terminals.
WHO OWNS THE TICKETS PURCHASED THROUGH THE SYSTEM?
Tickets are owned by the Risk agent, on behalf of the end user.
WHO WILL CLAIM A MAJOR PRIZE?
The normal approach is for the Risk agent to perform the prize claim. If a client wanted to make the claim directly, in the case of a physical ticket, the ticket would be handed over to them. In the case of a digital ticket, Risk agent would inform the official lottery that ticket X belongs to person Y.